Technical Support Executive
- Hết hạn trong 11 ngày nữa
- Mức lương Thỏa thuận
JobsGO còn rất nhiều công việc tương tự để bạn tham khảo dưới đây
Tính chất công việc
Full-time
Vị trí/chức vụ
Nhân viên/Chuyên viên
Ngày đăng tuyển
24/04/2024
Yêu cầu bằng cấp (tối thiểu)
Trung cấp - Nghề
Yêu cầu kinh nghiệm
Không yêu cầu
Mô tả công việc
- Customer care - Taking cases supporting customers' product support issues, pre-sales and after-sales support;
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels;
- Monitor and report product quality in the market via the support channel;
- Present a positive, effective, and flexible contribution to achieving team targets and objectives;
- Collaborate with other team members to provide high-quality support;
- Ensure constant self-development using day-to-day work, web-based training, and other available resources.
Yêu cầu công việc
- Bachelor’s degree or any equivalent technical certifications (Mechatronic is preferable);
- Good command of English (communication, writing);
- Demonstrated excellence in teamwork, collaboration, and knowledge sharing;
- Experience in customer support is a plus.
Quyền lợi được hưởng
- A youthful, professional, and friendly working environment;
- Working time 5 days/week (Monday-Friday);
- Opportunities to interact and collaborate, and travel abroad for business with international partners (> 90% of our partners are international: USA, Europe, America, Southeast Asia, etc.);
- Enjoy a range of welfare policies: birthday leave, sick leave, marriage leave, holiday leave, regular health check-ups, annual vacations, support for obtaining a driver's license, seniority benefits, and other comprehensive regimes in accordance with state regulations;
- Insurance: In addition to mandatory state-regulated insurance, the company provides additional health insurance to enhance healthcare for employees;
- Support for obtaining a driver's license (B1, B2);
- Annual leave and holidays as per regulations;
- Opportunities for training and career development;
- Regular annual salary reviews;
- Providing complete equipment to facilitate work.
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