Tính chất công việc
Full-time
Vị trí/chức vụ
Nhân Viên/Chuyên Viên
Ngày đăng tuyển
12/04/2024
Yêu cầu bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
2 - 5 năm
Yêu cầu ngôn ngữ
Địa điểm làm việc
- Work closely with the team, motivating and coaching them
- Hosting 1-2-1’s to drive team members performance through continuous improvement and team meetings
- Keeping up to date with business development and new product lines
- Manage day-to-day line activities, priorities and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Ensure training and development plans are maintained for all team members
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Work with the management team to identify and deliver positive change and business efficiencies
- Escalate Operations issue for timely support and resolutions.
Job type:
■ Fulltime 24/7, fixed shifts
1-person Morning: 05:00 - 15:00
1-person Afternoon: 14:00 - 21:00
1-person Night: 21:00 - 05:00
- Industry: Ecommerce
- 2+ years of experiences customer services
- Bachelor Degree or above;
- Team management experience
- Coaching and communication skills
- Minimum of 2 years’ experience within a contact centre environment as a Team Manager
- Experience within customer services
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative & Critical thinking
- Language English: Advanced English
■Salary: 13 Mil Max for 2+ years
18 Mil Max for 5+ years
■ Working time:Mon-Friday : 9h-18h
■Other Benefits:
- Reviewed after one year of work
- Work in a dynamic, creative environment with young, close colleagues.
- 13th-month salary bonus, hot bonus, salary/performance review, ...
- Social, health (24/7 health care) & unemployment insurance;
- Participate in Company and Group activities: Team building, travel, healing retreat, ...
- English & Japanese class weekly
- Opportunities for development and advancement.
57 Nguyễn Văn Giai, Đa Kao, Quận 1, Hồ Chí Minh, Việt Nam
50-100 nhân viên
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